Shipping policy
Thank you for choosing Summit BISTA. As a professional online retailer operating on the Australian shopping platform, we adhere to standardized order processing and logistics management protocols. Our core goal is to ensure all customer orders are professionally packaged, safely transported, and delivered in intact and usable condition within the scheduled logistics cycle.
1. Order Processing Time
After your order is successfully confirmed and paid, our team will complete internal order review, product quality inspection and sealed packaging procedures within 1 to 7 working days. Australian local weekends and statutory public holidays do not count as working days and will not be included in the processing period.
During platform promotion cycles and peak order periods, the daily order volume will increase sharply, which may lead to a slight extension of the processing cycle. Once obvious order delays occur, we will take the initiative to send email reminders to customers to inform the latest order progress.
2. Shipping Rates and Delivery Estimates
Logistics shipping fees for all orders are calculated based on package weight, overall size and shipping region standards. The accurate shipping cost will be automatically calculated and clearly displayed on the checkout page before order confirmation, with no hidden additional fees.
The estimated delivery time for our standard logistics service is 15 business days for all conventional orders. It should be noted that all delivery durations are only reference values. Actual delivery speed may be affected by logistics carrier scheduling adjustments, customs clearance progress, extreme weather, regional transportation restrictions and other objective uncontrollable factors.
3. Shipment Confirmation and Order Tracking
When your order completes warehouse packaging and is officially picked up by the cooperative logistics carrier, you will receive an automatic shipment confirmation email from our official service email, which contains your exclusive order tracking number and official tracking query entrance.
The logistics tracking system cannot synchronize data in real time immediately after shipment. In general, complete and effective tracking information will be updated and available for customer inquiry within 24 to 48 hours after the parcel is scanned and recorded by the logistics side.
4. Incorrect Address Disclaimer
Customers shall take full responsibility for filling in accurate, complete and effective recipient information including detailed delivery address, standard postal code and valid contact number during order placement. Please carefully verify all address information before payment to avoid delivery errors.
Summit BISTA shall not bear any liability for misdelivery, delivery failure or parcel return caused by wrong, missing or invalid address information provided by customers. All secondary reshipping costs and logistics losses caused by address errors shall be borne by the customer.
5. Lost or Damaged Packages
If your logistics parcel fails to be delivered within the estimated time and is confirmed lost during transit, please contact our customer service team to file a verification application within 3 calendar days from the expected delivery date. We will cooperate with logistics providers to investigate the cause of loss and formulate a proper solution for you.
If you receive a parcel with damaged outer packaging or defective internal goods due to extrusion, collision or rough handling during transportation, please get in touch with our support team within 24 hours after receiving the goods. You need to provide original clear photos of the package appearance and damaged products for verification. Our team will complete the investigation and handle the after-sales problem efficiently.
6. Product Care and Usage Notice
Every product sold by our store is equipped with official detailed usage instructions and daily maintenance guidelines. Customers shall use, operate and store the products in strict accordance with the standard specifications to ensure normal product performance and service life.
Summit BISTA does not undertake after-sales liability for product damage, functional failure or performance attenuation caused by unauthorized disassembly, private modification, improper operation, artificial damage and other non-standard usage behaviors that violate product instructions.
7. International Shipping and Customs Notice
For all cross-border international shipping orders, the local customs department of the destination country or region may levy import tariffs, customs clearance fees, value-added taxes and other related charges in accordance with local trade laws and policy regulations.
All customs-related fees and additional inspection expenses are independent responsibilities of the customer. These costs are not included in the product unit price and shipping fees charged by our store. We will actively provide complete customs declaration materials to assist clearance, but we are not responsible for parcel detention, delivery delays or return losses caused by customs policy changes and customers’ failure to pay relevant fees on time.
8. Contact Information
If you have any questions, suggestions or doubts about our shipping regulations, order logistics status and delivery-related after-sales issues, please contact our official customer service team through the following channels:
Trade Name: Summit BISTA
Phone Number: +61 7 3000 2287
Email: service@pickhive.shop
Physical Address: 152 Ingleburn Road, Ingleburn, NSW 2565, Australia